Processing time is 15 working days for standard orders. Commissioned orders/Huge orders might take slightly longer.
Free Normal Mail (local) for orders above 35SGD | Free Smartpac (local) for orders above 75SGD
Kindly read all pages under our Info tab before purchasing. Thank you! :)

Refund and Exchange

Relixer Co. is not liable for any stolen, delayed, or undelivered parcels due to wrong address provided during check out.

Relixer Co. strictly does not offer any refunds or exchanges.

However, in the unlikely event that your Relixer loots are damaged upon receiving, please contact us within 48 hours with your order number.
We will be able to do a partial refund if you have decided to keep the loots or a full refund/exchange should you decide to return them (subjected to the following terms and conditions):

1. Provide CLEAR photos showing the damage(s)
    - Please note that damages due to own negligence or mishandling will not be entertained.
    - Tags with teeth marks will not be entertained.

2. Any refunds or exchanges will be on a case-by-case basis. Once agreed upon, the loots have to be returned to us within 5 working days.
    - The parcel has to be returned with its original packaging (box, polymailer etc) via tracked delivery, otherwise the requests will not be
      entertained.
    - Please provide us a photo of the parcel and the tracking number.
    - Please note that you will have to bear any delivery costs.

3. All refunds will be made via the payment mode that you chose for your order.